At Softloom Carpet, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you place an order, contact us, or sign up for updates, we may collect:
Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through third-party payment processors)
b) Non-Personal Information
We also collect non-personal information such as:
Browser type
IP address
Pages visited
Time spent on the site
Device information
This helps us improve our website and user experience.
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Respond to your inquiries
Send updates or promotions (if you opt in)
Improve our website and customer experience
Comply with legal obligations
We do not sell your personal information to third parties.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Recognize your device
Store preferences
Understand how users interact with our website
You can control cookie settings through your browser.
4. Third-Party Services
We may use third-party services for:
Payment processing (e.g., Stripe, PayPal)
Website hosting
Analytics (e.g., Google Analytics)
Email marketing
These services have their own privacy policies. We recommend reviewing them for additional information.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
To exercise these rights, contact us at info@softloomcarpet.com
.
7. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: info@softloomcarpet.com